KMX Recovery Ltd (“KMX Recovery”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Website [www.kmxrecovery.co.uk] (the “Website”) or our services.

1. Company Information

KMX RECOVERY LTD
Company number: 16483643
Registered office: Piccadilly Business Centre, Unit C Aldow, Blackett Street, Manchester, England, M12 6AE

We are the data controller responsible for your personal data.

2. Information We Collect

We may collect the following types of information:

• Contact Information: name, phone number, email address, billing address.

• Vehicle Information: make, model, registration number, condition, and location.

• Payment Information: details necessary to process card or bank transfer payments (handled securely through third-party payment processors).

• Service Records: details of services requested and provided.

• Website Usage Data: IP address, browser type, device type, cookies, and analytics data.

3. How We Collect Information

We collect personal data when you:

• Book a service by phone, email, or through our Website.

• Provide information during a recovery or storage service.

• Make a payment or request an invoice.

• Browse or interact with our Website.

4. How We Use Your Information

We process your personal data to:

• Provide vehicle recovery, transport, storage, and related services.

• Contact you about your booking or service.

• Issue invoices, receipts, and payment confirmations.

• Respond to queries and customer support requests.

• Improve our Website and services through analytics.

• Comply with legal and regulatory obligations.

We will not sell or rent your personal data to third parties.

5. Legal Basis for Processing

We process your personal data under the following legal grounds:

• Contractual necessity: to perform the services you request.

• Legal obligations: to meet UK tax, accounting, and regulatory requirements.

• Legitimate interests: to improve our services, prevent fraud, and protect our business.

• Consent: for marketing communications where you have opted in.

6. Sharing Your Data

We may share your data with:

• Our employees, contractors, and agents who provide services.

• Payment processors and banks (for handling payments).

• Insurers, legal advisors, and regulatory authorities when required.

• IT service providers and website hosting companies.

All third parties are required to keep your data secure and process it only in accordance with the law.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, and reporting requirements.

• Service records: retained for up to 6 years (for legal and tax purposes).

• Website analytics data: retained for up to 26 months.

• Marketing data: retained until you opt out.

8. Security of Your Data

We use appropriate technical and organisational measures to protect your personal data, including encryption, secure servers, and restricted access. However, no method of transmission over the internet is completely secure.

9. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• The right to access a copy of the information we hold about you.

• The right to request correction of inaccurate or incomplete data.

• The right to request deletion of your data (subject to legal obligations).

• The right to restrict or object to processing.

• The right to data portability.

• The right to withdraw consent where consent is the basis of processing.

To exercise these rights, contact us using the details in Section 12.

10. Cookies and Tracking

Our Website uses cookies to improve functionality and analyse usage. Cookies may collect information such as your IP address, browser type, and browsing behaviour.

You can control or delete cookies through your browser settings, but some features of the Website may not function properly if cookies are disabled.

11. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

12. Contact Us

If you have any questions about this Privacy Policy or how we process your data, please contact us at:

KMX Recovery Ltd
Piccadilly Business Centre, Unit C Aldow, Blackett Street, Manchester, England, M12 6AE
Email: hey@kmxrecovery.com
Phone: 0161 524 1047

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on our Website with a revised “Last updated” date.